The Gaswork Club — Membership Terms & Conditions

1. Membership

The Gaswork Club is a plumbing and heating membership service.

Membership applies to one residential property and one boiler registered when joining.

The Gaswork Club is not an insurance policy. It does not provide unlimited repairs, labour, parts or emergency call-outs.

2. Membership Price

The standard membership price is:

• £10.99 per month
• or £116.05 per year when paid annually, representing a 12% saving compared with paying the standard monthly price for 12 months.

Payments must remain up to date for membership benefits to remain active.

3. New Customer Introductory Offer

Eligible new customers can join for £7.99 per month for their first 6 months.

After the first 6 months, membership will continue at the standard membership price applicable at that time unless cancelled.

The £7.99 introductory rate cannot be combined with the 12% annual-payment discount or another membership offer unless Gaswork agrees otherwise.

The introductory offer is limited to one introductory period per customer/property.

Cancelling and rejoining does not create a new entitlement to the introductory rate.

4. Annual Boiler Service

Membership includes one annual boiler service per membership year once eligible.

For new members, the first included boiler service becomes available after 12 consecutive paid months of membership.

Repairs, replacement parts, materials or additional work identified during the service are not included.

The included service:

• Has no cash value.
• Cannot be exchanged for another service.
• Cannot normally be transferred to another person or property.
• Cannot be accumulated to provide multiple services in a later year.

If a boiler cannot safely or reasonably be serviced, Gaswork will explain the issue and any additional work required.

5. 10% Labour Discount

Members receive 10% off Gaswork labour charges after completing 3 consecutive paid months of membership.

The discount applies to eligible:

• Plumbing work
• Heating work
• Boiler work
• Daytime labour
• Evening labour
• Overnight labour
• Weekend labour

The discount applies to Gaswork labour only.

It does not apply to parts, materials, parking, congestion/ULEZ charges, specialist equipment, waste disposal, subcontractors or other third-party costs.

The membership discount cannot normally be combined with another Gaswork discount, promotion or offer.

6. Qualifying Period

New members have a qualifying period.

After 3 consecutive paid months: 10% labour discount becomes available.

After 12 consecutive paid months: first included annual boiler service becomes available.

Payments must remain up to date during the qualifying period.

This prevents customers from joining solely to obtain an immediate discounted repair or boiler service and then cancelling.

7. Existing Faults

Joining The Gaswork Club does not make an existing fault, breakdown or repair free.

Any problem that already exists when membership begins remains chargeable.

Membership does not cover the cost of repairing pre-existing problems.

Once the member has completed the 3-month qualifying period, their 10% labour discount can be used on eligible future Gaswork work.

8. Call-Outs & Emergencies

Membership does not include free or unlimited call-outs.

Gaswork's normal labour and call-out charges apply, less the member's 10% labour discount once eligible.

Membership does not guarantee an immediate or same-day appointment.

Emergency and out-of-hours work is subject to engineer availability.

9. Parts & Materials

Parts and materials are not included in the membership.

Parts, materials and other costs required to complete a repair or other work are charged separately.

The 10% membership discount does not apply to parts or materials.

Where reasonably possible, Gaswork will advise the customer of additional charges before carrying out additional work.

10. One Property & One Boiler

Each membership covers one registered residential property and one boiler.

Membership cannot be shared between different properties.

Customers or landlords with multiple properties require a separate membership for each property unless Gaswork agrees otherwise in writing.

Additional boilers at the same property are not automatically included.

11. Moving Home

Members must tell Gaswork if they move home.

Membership does not automatically transfer to another property or boiler.

Gaswork may agree to transfer the remaining membership to the new property after receiving the necessary property and boiler information.

12. Access & Safety

Customers must provide safe and reasonable access to the property, boiler and any relevant plumbing or heating equipment.

Gaswork can refuse or stop work where it would be unsafe or unlawful to continue.

Customers must tell Gaswork about any known hazards or access restrictions that could affect our engineer.

13. Missed Appointments

Customers should provide reasonable notice if an appointment needs to be changed or cancelled.

If an engineer attends an agreed appointment and cannot gain access, Gaswork may charge a reasonable missed-appointment fee reflecting the costs reasonably incurred.

14. Failed or Missed Payments

Membership payments must remain up to date.

If a payment fails or becomes overdue, membership benefits may be suspended until the account is brought up to date.

During suspension, the customer will not be entitled to the 10% labour discount or included membership services.

Repeated failed or missed payments may result in membership being cancelled.

15. Cancellation

Customers may cancel their membership subject to their statutory rights and the cancellation arrangements provided by Gaswork.

Once membership ends, the customer is no longer entitled to future membership benefits.

Gaswork will not impose an excessive cancellation penalty.

Any services already supplied or amounts properly due will be dealt with in accordance with these Terms and applicable consumer law.

16. Cooling-Off Period

Where applicable, customers who join online, by telephone or away from Gaswork's business premises may have a 14-day statutory cooling-off period.

Gaswork will provide the required cancellation information when the customer joins.

Nothing in these Terms removes or limits a customer's statutory cancellation rights.

17. Annual Payments

Customers choosing annual payment pay for their membership in advance.

The standard annual membership is currently £116.05, representing a 12% saving against 12 standard monthly payments of £10.99.

The £7.99 new-customer introductory offer is a monthly introductory rate and does not receive an additional 12% annual discount.

Any cancellation or refund will be dealt with in accordance with applicable consumer law and will take account of services already properly supplied where legally permitted.

18. Renewal

Monthly memberships continue until cancelled.

Customers on the £7.99 introductory rate will move to the standard membership price applicable at the end of their introductory period unless they cancel.

Gaswork will provide any renewal or price information required by law.

19. Changes to Membership Prices

Gaswork may change its membership prices in the future.

Customers will receive reasonable advance notice of a price increase affecting their membership.

Where required by law, customers will be given the opportunity to cancel before the new price takes effect.

Changes will not retrospectively alter payments already properly made.

20. Changes to Club Benefits

Gaswork may occasionally update The Gaswork Club and its benefits.

We will not retrospectively remove benefits that a customer has already become entitled to without taking account of their contractual and statutory rights.

Customers will be informed of material changes where required.

21. Misuse of Membership

Gaswork may reasonably suspend or cancel membership where there is evidence of:

• Fraud
• Deliberate misuse of the Club
• False information
• Abuse or threatening behaviour towards Gaswork staff or engineers
• Attempting to use membership benefits for an unregistered property
• Attempting to repeatedly obtain introductory membership offers

Any action taken will be reasonable and proportionate to the circumstances.

22. Work Outside the Membership

Anything not specifically stated as included in the membership remains chargeable.

Where appropriate, Gaswork will explain or quote for additional work before proceeding.

Gaswork is not required to carry out work that is unsafe, unlawful, outside our competence or outside the services Gaswork provides.

23. Our Responsibility

Gaswork will provide its services with reasonable care and skill.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing in these Terms affects the customer's statutory consumer rights.

24. Customer Information

Customers are responsible for keeping their contact details, property details, boiler information and payment information reasonably up to date.

Personal information will be handled in accordance with Gaswork's Privacy Policy and applicable data protection law.

25. Complaints

If a member is unhappy with their membership or a Gaswork service, they should contact Gaswork Solutions so that we can investigate the issue.

Website: gasworksolutions.com
Email: info@gasworksolutions.com
Telephone: 07825 555450

26. Governing Law

These Terms are governed by the applicable laws of England and Wales.

Nothing in these Terms removes any mandatory rights a consumer has regarding where they may bring a legal claim.